Paypal service problems
Many of our clients use StatCounter.com to analyze their website traffic. StatCounter
has a free analytics program, which is very good. They also have an upgraded program.
Some of our clients use Paypal to pay for this service.
Statcounter just sent out an email to their customers who pay for the upgraded
program via Paypal.
It sounds like Paypal has been having many issues with regards to double
billing and delayed invoicing. For those of you who use Paypal for your
recurring billings, you may be experiencing a similar situation as to what
StatCounter is experiencing.
Here is a copy/paste of their email they sent to all Paypal users:
We at StatCounter are having ongoing, critical problems with Paypal.
In view of the complete lack of assistance from Paypal in this regard and
the gravity of the problems, we have decided that we have no option but to
inform you, our members, about the facts of the situation. This will allow
you to make an informed decision about whether to use (or whether to
continue to use) Paypal.
Please note that these problems have been ongoing since 15 May and arise
not only in relation to payments made to StatCounter but in relation to ANY
Paypal payments that you make. We hope that our communications will equip
you with the information necessary to make sure that YOU do not become
another victim of this ongoing Paypal saga.
The two major issues affecting StatCounter Paypal subscribers are:
- Delayed issuing of invoices
- Instances of double billing
At StatCounter we have tried phoning, emailing, posting on the Paypal
forums… Many of our contacts are ignored, but even when we do get an
answer all we are told is that “Upon review of your account, unfortunately
we do not have a time frame for a resolution to your issue we are currently
actively investigating your issue with subscriptions.”
Folks - we sincerely regret any problems you are experiencing and assure
you that we are doing our best to get all of these issues resolved for you.
We strive to offer a high level of customer service and pride ourselves on
being responsive to the needs and suggestions of our members. To have our
hands “tied” in this way as a result of Paypals inaction is frustrating to
say the least.
We would be very grateful for your patience at this time as we wait for
Paypal to resolve these issues.
We would also ask you to be patient with any of our fellow internet
merchants experiencing difficulties with Paypal at this time.
For further information or to post a question or a comment, please visit
our blog.
http://blog.statcounter.com/?p=88
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